Full Session Refunds
A full refund (minus a $15 administrative fee) will be issued if requested at least 7 days before the start of your session.
No refunds will be given after this point unless due to exceptional circumstances (see below).
Pro-Rated Refunds (After Session Begins)
If you need to withdraw after the session begins, we may issue a pro-rated refund for the remaining classes only if:
The withdrawal is due to a medical emergency or a significant, unforeseen family situation, and
You notify us in writing and provide reasonable documentation.
All pro-rated refunds will be subject to a $15 administrative fee.
Credit Towards Future Sessions
We do not offer credit towards future sessions.
Missed Classes
We understand that life happens, and your family might need to make up a missed class. Make-up classes are allowed when space permits. Please contact Kate at themusicclass.five-valleys@gmail.com to schedule a make-up class.
If The Music Class – Five Valleys must cancel a class for any reason (e.g., weather or instructor emergency), a makeup class will be scheduled or a refund will be issued for that class.
Low Enrollment Cancellations
If a class does not meet minimum enrollment, we will contact you with alternative options or offer a full refund.
Transfers
Transfers to a different class time/location may be accommodated if space allows. Please contact us to request a transfer.