Refund Policy

Refund Policy

Refund Policy

Full refunds are available each session as long as the refund request is made five business days or more before the first day of the session. (Note that we don’t determine the date based on your first scheduled class, but instead from the first day of classes that session.)

Refund Policy for Winter 2020 - 2021

FULL SESSION

Full Refunds

Full refunds are available with no questions asked as long as we receive your request before November 2, 2020. (For At Home classes, full refunds requests are due before November 9.)

Late Refund Requests

Refund requests received between November 2 (November 9 for At Home classes) and the first time your class meets: We will refund your tuition minus a $25 administration fee and a $10 materials fee if a songbook was shipped to you. (We are not accepting returned songbooks.)

At Home refund requests received after your first class meeting and before January 4 (week five) for all programs other than Keyboard: We will refund your tuition minus a $25 administration fee, a $10 materials fee if a songbook was shipped to you (we are not accepting returned songbooks), and $15.00 for each class that has occurred.

At Home Refunds are not available after January 4

Outdoor Session A refund requests received after your first class meeting and before November 30 (week three) for all classes: We will refund your tuition minus a $25 administration fee, a $10 materials fee if you received a songbook (we are not accepting returned songbooks), and $19.50 for each class that has occurred.

Outdoor Session A Refunds are not available after November 30

Keyboard Class - Families enrolled in Keyboard class commit to each 10-week session. Because we cannot replace students who leave keyboard class, we do not offer credits or refunds of any kind to students who drop out of keyboard class after the first class meeting.

Major Medical

If you miss class due to a major medical condition, such as hospitalization or prescribed bed rest, contact us no later than 2 weeks after your first missed class. We will refund you for the classes not taken. Please supply a doctor's note.

4-WEEK SEGMENTS

Refunds for 4-week segments are not available.  If you are uncertain about signing up for a segment, please schedule an observation class or visit one of our free events first.

Refund Policy for Fall 2020

FULL SESSION

Full Refunds

Full refunds are available with no questions asked as long as we receive your request before August 10, 2020. (For Outdoor classes, full refunds are available until August 17.)

Late Refund Requests

Refund requests received between August 10 (August 17 - for Outdoor classes) and the first time your class meets: We will refund your tuition minus a $25 administration fee and a $10 materials fee if a songbook was shipped to you. (We are not accepting returned songbooks.)

Refund requests received after your first class meeting and before September 15 (week five) for all programs other than Keyboard: We will refund your tuition minus a $25 administration fee, a $10 materials fee if a songbook was shipped to you (we are not accepting returned songbooks), and $15.00 ($19.44 for Outdoor classes) for each class that has occurred.

Refunds are not available after September 15

Keyboard Class - Families enrolled in Keyboard class commit to each 10-week session. Because we cannot replace students who leave keyboard class, we do not offer credits or refunds of any kind to students who drop out of keyboard class after the first class meeting.

Major Medical

If you miss class due to a major medical condition, such as hospitalization or prescribed bed rest, contact us no later than 2 weeks after your first missed class. We will refund you for the classes not taken. Please supply a doctor's note.

4-WEEK SEGMENTS

Refunds for 4-week segments are not available.  If you are uncertain about signing up for a segment, please schedule an observation class or visit one of our free events first.

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Refund Policy for Summer 2020

Deadline for Full refund - May 11

Late refund requests will be honored May 12 - June 15 following the Late Refund Request policy below. Note: per-class fee is $10.

No refunds will be granted for the full session if the request is received after June 15.

Segment refunds: Refunds for 4-week segments are not available.  If you are uncertain about signing up for a segment, please schedule an observation class or visit one of our free events first.

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Refund Policy For In-Person Classes Prior To The Pandemic

10-Week sessions and 7-Week Summer Session
Five or more days before the session starts.
Full refunds are available with no questions asked as long as we receive your request five business days or more before the first day of the session. (Note that we don’t determine the date based on your first scheduled class, but instead from the first day of classes that session.)

Late Refund Requests
Refund requests received four business days or less before the session starts, and before the first time your class meets: We will refund your tuition minus a $25 administration fee.

Refund requests received after your first class meeting and before week five for all programs other than Keyboard: We will refund your tuition minus a $25 administration fee, a $30 materials fee, and $15.70 for each class that has occurred.

Refund are not available after the fourth week of the session. 


Keyboard Class - Families enrolled in Keyboard class commit to each 10-week session. Because we cannot replace students who leave keyboard class, we do not offer credits or refunds of any kind to students who drop out of keyboard class after the first class meeting.

Materials
$30 of your tuition pays for materials. If you received materials and return them to our Roswell office with the CD still in its shrink wrap and the book in new condition, we will refund you the $30 materials fee. Roswell Office address:
The Music Class
1875 Old Alabama Rd. Suite 815
Roswell, GA 30076
If you did not receive materials, be certain to let us know. After confirmation with your teacher we will refund the $30 materials fee.

Note: Materials fee refunds are only honored in conjunction with a withdraw from class.

Siblings 
Families with more than one child enrolled will be charged only one administration fee. The sibling refund rate is $11 per class.

Major Medical
If you miss class due to a major medical condition, such as hospitalization or prescribed bed rest, contact us no later than 2 weeks after your first missed class. We will refund you for the classes not taken. Please supply a doctor's note.

Credit Toward Future Session
We do not issue credits towards future sessions.

Refund Policy: 4-Week Segments
Full refunds are available with no questions asked as long as we receive your request at least five business days before your first class.

Refund requests received less than five business days before your first class: We will refund your tuition minus a $10 administration fee and $15.50 first child / $13 sibling for each class that has occurred.

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