To see our full website including all of our policies, visit www.soundstartnashville.com.
Placement Process:
When we receive your registration we will do everything we can to place you in the class you requested. We will contact you as soon as possible if we are not able to place you in a class of your choice. Your credit card will not be processed until you are placed in a class.
Class Cancellation:
We reserve the right to cancel class due to insufficient enrollment. Our classes require a minimum of 6 students. In the event that a class is cancelled we will contact you and work with you to either place you in an alternate class of your choice or issue a full refund.
Class Request Verification Email:
You will receive an email verifying your registration request shortly after completing your web registration. This does not verify class placement, but instead that we have received your request.
Placement Confirmation Email:
When you are placed in a class you will receive an email titled "Registration Placement Confirmation". The confirmation email will indicate the class we placed you in, amount charged, class location, and the date of the first class. Please read your confirmation carefully and contact us immediately if there is any discrepancy.
Refunds:
Our Refund Policy is posted on our web site. By agreeing to these terms and conditions you acknowledge that you have read and agree to the posted Refund Policy.
Materials Discount:
Families who were previously enrolled in a class that used the same materials as the current registration request will receive a materials discount. The discount will be applied automatically when you checkout. Families receiving this discount will not receive a new set of materials this session. Please contact our office if you would like to get a new set of materials instead of the discount. Note: Families in online classes are not being charged for books & CDs because we are only using digital materials in online classes.
Customer Termination:
Sound Start Early Childhood Music strives to provide the very best environment for early learning. If a child is unable to participate in a non-disruptive manner, caregivers are encouraged to step out of the classroom to help calm the situation and then return when the child is ready to resume classroom activities. Should a child not be able to participate in a non-disruptive manner in repeated classes and if the caregiver is unable to diffuse the disruptive behavior, as determined in Sound Start Early Childhood Music's sole discretion, then Sound Start Early Childhood Music reserves the right to withdraw the student from the class and to refund tuition on a pro rata basis. In the event that an adult/caregiver behaves in a disruptive or disrespectful manner, as determined in Sound Start Early Childhood Music's sole discretion, then Sound Start Early Childhood Music reserves the right to withdraw the student from the class and to refund tuition on a pro rata basis. Sound Start Early Childhood Music will not tolerate behavior that makes other customers feel unwelcome or unsafe.